Returns & Exchanges
PROBLEMS WITH YOUR ORDER?
We have taken every precaution to make sure that your package has been shipped in the best possible way. When a problem arises, please Contact Customer Service immediately. You will be asked to observe the following:
Check all boxes and packing material closely. Often times, smaller items are wrapped in paper, bubble wrap, or packing peanuts. Small parts can sometimes be taped to other tools or the inside flap of the box. Please inspect both top and bottom flaps. If there are items missing from your order you must CONTACT ALL-WALL CUSTOMER SERVICE WITHIN 48 HOURS. (800) 929-0927. After this time window, Missing item claims will not be honored (Do not discard box or packing materials). Also, check the packing list to see that the missing items are not listed as back ordered.
We take extra care to make sure that your items are packed properly. If you receive a damaged product, please call us immediately (800) 929-0927. Do not discard the box or any of the packing material. In order to file a claim for missing or damaged merchandise you must carry out these instructions within 48 hours (or equivalent business days).
SAVE YOUR PACKAGING
Keep all packaging for at least 30 days. Returns will not be accepted without original packaging.
The carton used for the Automatic Taper is specially designed to reduce UPS shipping charges due to dimensional weight. Please save this carton for the length of time you own the tool. Saving the carton will drastically reduce freight costs associated with repair or warranty service.
RETURNS & EXCHANGES
All-Wall is committed to your satisfaction. Unless otherwise stated, All-Wall will accept merchandise in good, clean, working condition without penalty for a period of 30 days from the date-of-purchase. After 30 days, used merchandise that is found to be defective will, at All-Wall’s sole discretion and accordance with manufacturer warranty, be exchanged or repaired without additional charges. Returns WILL NOT be accepted after 30 days from date-of-purchase.
RESTOCKING FEE - STILTS
There will be a 15% restocking fee on all used stilts. "Used" applies to
any product that has been removed from its original packaging.
BASIC RETURN PROCEDURE
TO RETURN MERCHANDISE, YOU MUST CALL (800) 929-0927 TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA). Returns without an (RMA) will not be accepted. This number must appear on all correspondence and packages sent to All-Wall. Returned merchandise must be sent via prepaid freight. We suggest returns to be shipped via ground shipping. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. COD and Freight Collect packages will not be accepted. Although shipping is free on some orders, your refund amount will be less the actual shipping fees (ground or otherwise) on product returns.
Additionally, returned items must have the original carton, packaging
materials, and warranty information. Once an RMA number has been obtained, please download and sign the bottom of our 'Thank You For Your Order' form and complete the 'Reason for Return' section. This form must accompany all returns.
Return Merchandise Authorizations (RMAs) must be valid, unexpired, and issued for the product being returned. RMA
Forms can be downloaded by clicking here. RMAs are valid only within the 30 day timeline specified in the Basic Return Procedure or the shorter timelines specified in the Special Return Procedures above, whichever is shorter. Only one RMA is issued per return. When it expires, you may no longer return your product.
Specialty Return Policy
Bargain Bin, Discount, or Refurbished items are not eligible for return, but are eligible for warranty repair. Paint & Texture Sprayers must be returned within 15 days from date of purchase and are subject to a 15% restocking fee. Airless paint sprayer tips must be unused, and in the original packaging to be eligible for return. Books, DVD’s, Scaffolding, Lubricants, Texture Cans, No Pock, SuperBond, Ultraflex, Strait-Flex, Levelline, Mega Tapers, Speed Tapers, Taper Extensions, and any Special Order Items are not eligible for returns of any kind.
Specialty Items eligible for return must follow the Basic Return Procedure, and complete return criteria.
RETURNS MUST BE COMPLETE
All-Wall will only accept items that are returned complete, and intact. Missing parts, incomplete case quantities or partially used case quantities will not be accepted. If the returned item(s) does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit requested will be denied. Our arrangements with our suppliers and manufacturers do not allow us room to make exceptions
All returns must include the following:
- A valid Return Merchandise
Authorization (RMA) must accompany all returns, and be visible on the outside of any packaging. RMA
Forms can be downloaded by clicking here.
YOU MUST CALL All-Wall to obtain an RMA number (800) 929-0927.
- Original packaging (original box, paperwork, replacement parts, etc.) and Manufacturer documentation (manuals, dvds, warranty cards, registration information, etc.)
All accessories or free items (extra parts, additional freebies, etc.). If your item came with accessories or free items these items must also be returned.
Items must not be altered in any way. This includes engravings, paint, or any other interior or exterior modifications
REASON FOR RETURN FORM filled out and signed (click here to download our Return form) If your returned item(s) does not match all applicable criteria listed it will be rejected by our Returns Warehouse and returned back to you. Consequently, your RMA will be nullified and any credit requested will be denied
After the return is received by All-Wall
Please allow up to fourteen days for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item. Depending on the applicable policies above, you can request either a credit or a replacement when you return your product. If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved. The exception to this rule is that if you paid by wire transfer, you will be refunded by a company check which will be sent to the person and address you entered in the “Bill To” information on the order. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability. We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.