|| All-Wall is committed to providing you with the best buying experience possible. We take pride in being able to stand behind the products we sell with outstanding support and service. Your satisfaction is guaranteed with easy returns and exchanges. Our team is here to answer any of your questions regarding merchandise, and are empowered to provide you with an unmatched buying experience.
We accept Visa, Mastercard, American Express, and Discover. Orders may
also be placed by phone with any of the above payment options.
All-Wall also offers payment through PAYPAL on the
web. All-Wall does not offer COD. All prices are listed and sold in US
All-Wall also offers Invoice Terms of Net 30 for qualified business.
To apply Download Credit Application.
Tax will be
applied to Washington State (WA) and Nevada (NV) residents. U.S. orders placed
from outside the states of Washington and Nevada will not be charged sales tax.
Canadian customers will be charged applicable provincial and federal
sales tax. All other international customers will be responsible for
taxes and brokerage fees upon delivery.
If your item
is not in stock, we will back order for you. Orders may be held to ship complete at the sole discretion of our logistics team unless otherwise noted. International orders, and orders with a priority, or air shipping selection will always be held to ship complete. Most of the products we carry are in stock and on our shelves, as
we try to keep back ordering to a minimum. Stock status is listed in the shopping cart for each item.
PROBLEMS WITH YOUR ORDER?
We have taken every precaution to make sure that your package has been shipped in the best possible way. When a problem arises, please Contact Customer Service immediately. You will be asked to observe the following:
Check all boxes and packing material closely. Often times, smaller items are wrapped in paper, bubble wrap, or packing peanuts. Small parts can sometimes be taped to other tools or the inside flap of the box. Please inspect both top and bottom flaps. If there are items missing from your order you must CONTACT ALL-WALL CUSTOMER SERVICE WITHIN 48 HOURS. (800) 929-0927. After this time window, Missing item claims will not be honored (Do not discard box or packing materials). Also, check the packing list to see that the missing items are not listed as back ordered.
We take extra care to make sure that your items are packed properly. If you receive a damaged product, please call us immediately (800) 929-0927. Do not discard the box or any of the packing material. In order to file a claim for missing or damaged merchandise you must carry out these instructions within 48 hours (or equivalent business days).
SAVE YOUR PACKAGING
Keep all packaging for at least 30 days. Returns will not be accepted without original packaging.
The carton used for the Automatic Taper is specially designed to reduce UPS shipping charges due to dimensional weight. Please save this carton for the length of time you own the tool. Saving the carton will drastically reduce freight costs associated with repair or warranty service.
RETURNS & EXCHANGES
All-Wall is committed to your satisfaction. Unless otherwise stated, All-Wall will accept merchandise in good, clean, working condition for a period of 30 days from the date-of-purchase. returned items must have the original carton, packaging materials, and warranty information. Restocking fees may be applied to any return of equipment that has been used. Original shipping charges are non-refundable, and orders with FREE SHIPPING will be refunded less restocking and actual shipping fees. After 30 days, used merchandise that is found to be defective will, at All-Wall’s sole discretion and accordance with manufacturer warranty, be exchanged or repaired without additional charges. Returns WILL NOT be accepted after 30 days from date-of-purchase.
YOU MUST CALL (800) 929-0927 TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA). Returns without an (RMA) will not be accepted. RMA is valid for 30 days from issue date. RMA number must appear on all correspondence and packages sent to All-Wall. Returned merchandise must be sent via prepaid freight. We suggest returns to be shipped via ground shipping. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. COD and Freight Collect packages will not be accepted. RETURNS MUST BE COMPLETE All-Wall will only accept items that are returned complete, and intact. Missing parts, incomplete case quantities or partially used case quantities will not be accepted.